The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Establish customer requirements
|
|
Information concerning customer need is sought in order to identify the specific service required Completed |
Evidence:
|
Available services are outlined to the customer, where necessary Completed |
Evidence:
|
Service charges are determined and confirmed with customer Completed |
Evidence:
|
Specific options for particular dry cleaning or laundry needs are discussed with the customer, as required Completed |
Evidence:
|
Situations requiring additional assistance are recognised and referred Completed |
Evidence:
|
Workplace procedures and instructions are read and interpreted Completed |
Evidence:
|
Complete service instructions
|
|
Article, fabric and dry cleaning or laundry requirements are identified or confirmed Completed |
Evidence:
|
Instructions, including special attention tags, are completed to identify article and cleaning requirements Completed |
Evidence:
|
Customer records and reference dockets are processed including recording of damage and missing trim Completed |
Evidence:
|
Articles are hung or stored, ready for dry cleaning or laundry Completed |
Evidence:
|
Knowledge of customer service processes are applied to perform required tasks Completed |
Evidence:
|
Process article and return to customer
|
|
Articles are inspected for final check to ensure customer requirements have been met Completed |
Evidence:
|
Cleaned article is retrieved and presented to customer Completed |
Evidence:
|
Transaction is processed through point of sale equipment accurately Completed |
Evidence:
|
Work is conducted according to OHS practices Completed |
Evidence:
|
Handle customer complaints
|
|
Customer complaints are acknowledged and specific difficulties clarified Completed |
Evidence:
|
Options for resolution are proposed and solution negotiated with customer Completed |
Evidence:
|
Strategies for resolution of complaints are implemented and relevant staff notified Completed |
Evidence:
|
Situations requiring additional assistance are recognised and referred Completed |
Evidence:
|